Senior Account Executive

Responsibilities:

• 1. GREETING CUSTOMERS IN A COURTEOUS AND FRIENDLY MANNER WHEN THEY COME FOR SERVICING AND OTHERS REPAIR. DIRECTING THEM FOR SERVICE AND REPAIR TO AN AVAILABLE TECHNICIAN.
• 2. DISPLAYS EXTENSIVE KNOWLEDGE ABOUT PRODUCTS AND SERVICING OF LORRIES. INFORMING CUSRTOMERS ABOUT POTENTIAL COST SAVINGS AND WARRANTLY PROTECTIONS.
• 3. MAINTAIN GOOD RELATIONSHIPS WITH CUSTOMERS TO ENSURE REPEAT SERVISING AND REPAIRS OF VEHICLES.ABLE TO ADVISE CUSTOMERS QUERIES AND CONSULTING WITH TECHNICIANS WHEN NECESSARY.
• 4. CALL CUSTOMERS TO GET FEED BACK AFTER 3 DAYS OF SERVICE JOB DONE. FOR ANY DEFECTS FOUND, REQUIRED TO RECORD IN THE EXERCISE BOOK FOR REVIEW WITH WORK SHOP MANAGER.
• 5. PRIOR TO SERVICE AND REPAIR WORKS, PREPARE ESTIMATED QUOTATIONS AND GET APPROVAL FROM CUSTOMERS TO AVOID DISPUTES OF SERVICE AND REPAIR COST.
• 6. ENSURE CUSTOMER VEHICLE’S SERVICE AND REPAIR DONE ON TIME AS PER JOB ORDER.
• 7. FOLLOW UP AND LIAISE WITH WORKSHOP TECHNICIANS ON THE SERVICE AND REPAIR STATUS TO UPDATE CUSTOMERS.
• 8. ENSURE ALL JOB COMPLETED DONE AS PER JOB ORDER/CARD AND NOTIFY CUSTOMER OF THE AMOUNT TO BE PAID TO THE COMPANY AND WHEN THEIR VEHICLE IS READY TO BE PICKED UP.
• 9. OVERSEEING AND MANAGING THE SERVICE CENTRE’S SERVICING AND REPAIRING SCHEDULING EFFECTIVELY AND EFFICIENTLY.
• 10. OTHER DUTIES AS ASSIGNED BY YOUR IMMEDIATE SUPERIOR.